Why Use a 3-Month Rolling Collections Average?
Collections move for reasons that have little to do with how the team performed: an insurance batch that posts late, a large case that lands in one month, a holiday week, a provider’s vacation. A bonus calculated from a single month inherits all of that noise.
Averaging three months smooths those swings. A strong month still lifts the average, but it lifts it over three periods instead of producing one unusually large payout the practice may not be able to repeat. A weak month does the same in reverse, which keeps the program steadier for the team.
The trade-off is responsiveness: a genuine improvement takes a little longer to show up in the number. Most owners find that acceptable, because the alternative is a program that overreacts to one month in both directions.

